Services FAQ

For general inquiries, the best way to contact us is by emailing us at hello@accugile.com or by using the contact form.

For new business requests, please use the collaborate a project form. This form gives us a good idea of your needs so that we can prepare a detailed proposal for your review. You could also directly email us at buildsomething@accugile.com

If you’re more of a face-to-face kind of person we’re open Monday through Friday, 9:30 AM to 7:30 PM. But if you come in through the back door you’re bound to find someone there 24/7.

Accugile, since 2005, has been seeking out and hiring the most talented and passionate software experts. Linked by technical aptitude, each of us brings a unique background and perspective, but we share a core set of values that includes dedication to advancing the art of software engineering.

The Accugile team is comprised of experts in a plethora of programming languages, frameworks, databases, platforms and more. No mater what your needs are, we are confident we can support you.

We do it all of the time! Feel free to send it to us and we’ll review it. Please give us as much information as you can in advance to ensure that executing an NDA is worthwhile for both parties.

A lot of our work is done for large companies or on behalf of design agencies that want their name on the box, and whilst we love to get credit for our work, that’s fine with us. So if you need us to work under an NDA just send it over and we can work together and no one needs to know!

There’s no exact answer to this, as the time will vary based on the dynamics of the project, how quickly you respond to requests for feedback, as well as how complex your project is. However, we try to keep the timelines anywhere between 4-6 weeks for small and medium sized projects.

Before kick-starting a project, an associate from Accugile will present proposed milestones for the project. We set deadlines and then we hit every one of them every time, and we love working with clients who promise to do the same.

We are very quick at completing projects and at responding to your feedback to arrive at the completed project. As long as you respond to our questions quickly, we will have the project completed much faster than you had anticipated.

Nope. No one can make that guarantee and really mean it. If they tell you they can, run away.

Search engine optimization (SEO) is a delicate dance of making sure that a website is coded in a way that the search engines can easily parse for data and making sure that the data, or content, that the search engine finds is relevant to what your site is about. We do search engine optimization. Contact us now to find out how we can help make your site search engine friendly.

A page is not a very good measurement tool for gauging the cost of a website. A page can be as simple as a paragraph of text and a picture or as complex as a dynamic list of inventory items that start with the letter “A”. Basically, we don’t charge by the page. We charge by how much time it takes to complete the functionality required to make the site work like it’s supposed to and look good doing it.

Once the preliminary design for your web site is complete, we will give you access to login to our Client Studio. Here you will be able to view the preliminary designs, offer feedback for revisions, give approval to begin development, etc.

Once we have your approval on the completed web site, as well as receive payment on the final balance, we move the web site from our client area to your web server – making the site “live” and viewable to the public.

Sorry, no free images! Images and graphics used by Accugile for mockups, previews and beta releases are solely for sample and test purposes only (Non-Commercial Preview License Agreement). We advise all our clients to use licensed images for their website(s), or if requested, Accugile could source licensed images on your behalf. In such cases, a separate invoice (on actuals) will be presented.

Also, by supplying text, images and other data to Accugile Technologies for inclusion in the website or other medium, we assume you hold the appropriate copyright and/or trademark permissions.

Because we’ve held the bicycle and ran alongside our clients for the entire project development phase, we strongly believe we shouldn’t just push them out into the street now that they’re finally getting the hang of it. Experience says they’re going to fall… and something always breaks.

Accugile offers a post-implementation 60-day window to fix any bugs or omissions that lies within the scope of our agreement. We also expect you may want some adjustments made, and we really want you to be happy with your experience in working with our team.

Once the agreed upon Post-Deployment support window is complete, we encourage our clients to use our support ticket submission system to ensure they have direct access to our very competent tech support. Occasionally clients express concern about charges for support that could have been covered under post project support had they been identified sooner. While we do try to accommodate minor requests, our team does have other active projects as well as new engagements we’re starting to roll on to. Therefore, we as a rule keep the existing delivery team together to provide hands-on, call-me-on-the-batphone type support for at least a 60 day window.

MAINTENANCE PLANS

While we do try to accommodate small changes, changes required over-and-above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.

Once the design has been approved, we have a significant project milestone called ‘Design Signoff’. At this stage all design work is frozen, and the approved mockups are handed over to the programmers. Any design changes requested to the mockups after Design Signoff will be charged separately.

Yes, using responsive design we ensure our sites work on all devices, including desktops, laptops, tablets and mobiles.

Your production (live) site is covered under maintenance and support plans. If, however, you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan.

Our Enterprise Support plan includes connecting your site to a repository, controlled by Maintainn, and informing you of the updating procedures

The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.

The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.

At this time, we do not. Our support hours are 9 AM – 7 PM Indian Standard Time (GMT+5:30), Monday through Friday.