Because we’ve held the bicycle and ran alongside our clients for the entire project development phase, we strongly believe we shouldn’t just push them out into the street now that they’re finally getting the hang of it. Experience says they’re going to fall… and something always breaks.

Accugile offers a post-implementation 60-day window to fix any bugs or omissions that lies within the scope of our agreement. We also expect you may want some adjustments made, and we really want you to be happy with your experience in working with our team.

Once the agreed upon Post-Deployment support window is complete, we encourage our clients to use our support ticket submission system to ensure they have direct access to our very competent tech support. Occasionally clients express concern about charges for support that could have been covered under post project support had they been identified sooner. While we do try to accommodate minor requests, our team does have other active projects as well as new engagements we’re starting to roll on to. Therefore, we as a rule keep the existing delivery team together to provide hands-on, call-me-on-the-batphone type support for at least a 60 day window.

While we do try to accommodate small changes, changes required over-and-above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.

Once the design has been approved, we have a significant project milestone called ‘Design Signoff’. At this stage all design work is frozen, and the approved mockups are handed over to the programmers. Any design changes requested to the mockups after Design Signoff will be charged separately.

Yes, using responsive design we ensure our sites work on all devices, including desktops, laptops, tablets and mobiles.