Cleaning a site requires access to the admin area of your site, FTP login, and control panel access. We also need SSH access if available. You will be requested for login credentials after your purchase. The information is securely stored in our encrypted systems. Only authorized Security Analysts have access to this information.

Depends. Once our security experts analyze your website , we usually take a day or two to fix the issue – often within a matter of hours. But when you’ve been hacked by a savvy hacker, it can take more time to determine how they’re breaking in and to block them.

Yes and no. Yes, there are tools that can identify and remove hacked files, but these tools do not fix the source of the hack and there are possibilities that the hackers will be back and your website will be infected again. What we provide differs as we not only clean up the initial damage, but also stick with you to determine the cause of the hack so we can block the hackers from getting back into your site again. Especially if you’re running ongoing SEO or marketing campaigns, it is crucial to make sure you don’t keep getting hacked over again.

Yes, you can check our maintenance plans here.

We do not support websites hosted on Windows servers. We support and protect all websites built on PHP platforms and frameworks, including WordPress,Magento,Joomla and Drupal

If the problem can’t be fixed, you shouldn’t have to pay for the process of finding that out. In the event that your site can’t be repaired you won’t even need to ask. We’ll refund your money with no questions asked.

Yes, of course. A lot of our clients have coupled our security and maintenance services with their own maintenance, marketing, development, or design services. Others simply need someone to turn to if their clients websites get hacked. For questions about reselling our services, please don’t hesitate to contact us directly. We are always more than happy to answer your questions, and look forward to hearing from you!